Typical feedback conversations create loads of uncertainty. For both sides. The tougher the feedback the greater the fear. Our autonomic nervous system goes into over-drive mode: we sweat, our heart pounds, we get angry. But no matter what, always appreciate and say ‘thank you’ for the feedback received (especially when it comes from your team […]
The world is in desperate need of a new kind of leadership. The last several decades have produced record low levels of trust and engagement in the workforce, thus clearly what we’ve been doing isn’t working, anymore. We need a leadership philosophy grounded in the knowledge and belief that the most successful leaders/organizations are those […]
Watch this amazing video and find out which two, small words are perceived by Marshall as real conversation killers. 🙂 Challenge for you: try not to use them for a day or two. Hard? Impossible? Or easy?